Privacy Policy

We may collect personal information that you voluntarily provide when you fill out a form on our website, request information about ApexHaus membership or stays, purchase a membership, create a member account, or otherwise contact us. This information may include:

• first name and last name
• phone number
• email address
• billing and location information you choose to provide
• membership, booking and stay preferences
• message content and inquiry details

Payments are processed by our payment provider; we do not store full card numbers on our servers.

We may also collect limited technical information such as browser type, device information, IP address, and basic website usage data.

We may use your information to:

• respond to your inquiries
• process membership purchases, applications and member accounts
• contact you about your membership, reservations and stays
• schedule calls, follow-ups and onboarding-related communication
• provide project and construction updates, reminders and support replies
• improve our website, services and member experience
• send text messages or emails based on your consent preferences
• comply with legal obligations

Our website may use cookies, pixels, tags, scripts, and similar tracking technologies (including the Meta Pixel) to improve website functionality, understand user interactions, analyze traffic, remember preferences, and support marketing and advertising activities.

These technologies may collect information such as IP address, browser type, device information, pages visited, time spent on pages, referring URLs, and general website usage activity.

We may use analytics and tracking tools provided by third-party service providers to help us measure website performance, improve user experience, evaluate the effectiveness of our marketing campaigns, and better understand how visitors interact with our website.

You can control or disable cookies through your browser settings and our cookie banner. Please note that disabling certain cookies may affect the functionality of some parts of the website.

If you provide your phone number through our website forms and explicitly consent by selecting one or both optional SMS consent checkboxes, HOLI RESORT LLC d/b/a ApexHaus may send you text messages based on your selected preferences.

If you select the non-marketing SMS checkbox, you may receive non-marketing text messages related to your inquiry, membership purchase or application, member account access, reservation and stay details, appointment and call scheduling, reminders, support replies, and other account-related notifications.

If you select the marketing SMS checkbox, you may receive marketing text messages related to company news, announcements, membership availability, new locations, promotional updates, and special offers.

Message frequency may vary. Message and data rates may apply. You can reply STOP to opt out at any time and HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information only as reasonably necessary to operate our business and provide our services, including with:

• service providers and contractors who help us operate our website, systems, payments and communications
• CRM, booking, analytics, automation, hosting, and support providers
• legal or regulatory authorities if required by law

We do not sell your personal information.

We use reasonable administrative, technical, and physical safeguards designed to help protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. Access to personal information is limited to authorized personnel and service providers who need it to perform their duties. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, maintain membership records, comply with legal obligations, resolve disputes, and enforce our agreements.

You may contact us at any time to:

• request access to the personal information you provided
• request correction of inaccurate information
• request that we stop contacting you for marketing purposes
• request deletion of your information where applicable

You may opt out of SMS communications by replying STOP. You may opt out of marketing emails by using the unsubscribe link, where available.

Our website may contain links to third-party websites or tools, including payment and booking platforms. We are not responsible for the privacy practices or content of those third parties.

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children under 18.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

If you have questions about this Privacy Policy or our data practices, please contact us at:

HOLI RESORT LLC d/b/a ApexHaus

Email: info@apexhausclub.com

Phone: +1 (980) 577-0717

Address: 8045 Corporate Center Dr, Ste 100, Charlotte, NC 28226

Website: https://apexhausclub.com